Account
Delete your CargoFide account
You can ask us to delete your account and the data linked to it at any time. This page explains how, what is deleted, and what Indian law requires us to keep.
Request deletion without signing in
Email support@cargofide.com with the subject Delete my CargoFide account, from the email address on your account or quoting the mobile number you registered with. We may ask you to confirm the request before we act on it, so that nobody else can delete your account.
In the CargoFide app
Open the app, go to My bookings, scroll to Account, and tap Delete account.
What we delete
- Your sign-in: your account can no longer be used, on the app or the website
- Your profile: name, email address, mobile number, company details, GSTIN and IEC code
- Your preferences, notification settings and WhatsApp opt-ins
- Documents you uploaded that are not part of a shipment record we must keep
What we have to keep, and for how long
Shipment records, the trade documents attached to them, invoices, and the audit trail of changes to them are kept for 5 years, as required by the Indian Customs Act 1962 and tax law. During that period they are kept only for legal compliance and are not used for anything else. They are then deleted.
How long it takes
We complete deletion within 30 days of your request and email you when it is done. Questions: support@cargofide.com. See also our Privacy Policy.